Affordable Luxury Fashion For Pets
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Need Help?
We offer support via email.
Email support@wildloop.co.uk
Hours Monday - Friday, 9AM - 5PM GMT
Average response time 2 Business days
How do I choose the right size for my dog?
How do I choose the right size for my dog?
The perfect fit makes all the difference. Our apparel, collars and leads are designed for comfort, style and everyday adventures.
To find the right size:
• Neck. Measure around the base of your dog’s neck where a collar would naturally sit.
• Chest. Measure the widest part of the chest, just behind the front legs.
• Back length (for coats and jumpers). Measure from the base of the neck to the start of the tail.
If your dog is between sizes, we recommend sizing up for coats and jumpers to allow for movement and layering. Every dog is beautifully unique, so measurements are always more reliable than breed guides.
You’ll find a detailed size chart on each product page. If you’re unsure, our support team is always happy to help.
How long does delivery take and where do you ship from?
How long does delivery take and where do you ship from?
We currently deliver across the UK.
Orders are typically processed within 1 to 3 working days. Delivery usually takes 5 to 10 working days depending on the item and your location.
As a curated collection, some pieces are shipped directly from our trusted partners to bring you exceptional quality at accessible prices. This allows us to offer premium designs without the traditional luxury price tag.
You’ll receive tracking details as soon as your order is dispatched. If your parcel takes a little longer during busy periods, please know we’re always here to assist.
What is your returns and exchange policy?
What is your returns and exchange policy?
We want you and your dog to adore every purchase.
If something isn’t quite right, you may request a return within 14 days of receiving your order.
Please note:
• Items must be unused and in original condition
• Apparel should be tried on gently and kept clean
• Grooming products must be unopened for hygiene reasons
To start a return, simply contact our support team with your order number. Once approved and received, refunds are processed within 5 to 10 working days.
Return postage costs are the responsibility of the customer unless the item arrives faulty or incorrect.
Are your products safe and suitable for my dog?
Are your products safe and suitable for my dog?
Your dog’s wellbeing is always our priority.
Our collars, leads and apparel are selected for durability and comfort, using materials designed for everyday wear. Toys are chosen for quality and enjoyment, but we always recommend supervising your dog during play, especially with enthusiastic chewers.